Fab Digital Private Limited, doing business as Fab Bud ("we," "our," or "us"), operates as a hyperlocal on-demand parcel delivery platform committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our app, website, or services.
By using our platform, you consent to the practices described in this policy.
1. Information We Collect
a. Personal Information
We collect the following personal information when you use our services:
- Name, email address, phone number, and delivery address.
- Identification details for delivery partners (e.g., ID proof, vehicle registration).
- Payment details, including COD (Cash on Delivery) settlements.
b. Non-Personal Information
- Device information, such as operating system, browser type, and app usage statistics.
- Location data to facilitate accurate pickup and delivery.
c. Order Information
- Details of items being delivered, including pickup and drop-off locations.
- Delivery preferences and instructions.
d. Communications
Messages, inquiries, or feedback submitted through our app or support channels.
2. How We Use Your Information
We use your information to:
- Provide and improve our delivery services.
Facilitate order tracking and real-time updates.:
- Process payments and COD settlements.:
- Communicate important updates, offers, and customer support.:
- Analyze app usage to enhance performance and user experience.:
3. Sharing Your Information
We do not sell your information. However, we may share it with:
- Delivery Partners: To ensure timely pickups and deliveries.
- Service Providers: For payment processing, analytics, and app functionality improvements.
- Legal Authorities: To comply with legal obligations or protect our rights.
4. Data Security
We implement robust security measures to protect your data:
- Encryption for data transmission.
- Secure servers for data storage.
- Regular audits to safeguard against unauthorized access or breaches.
5. Retention of Information
We retain your information only as long as necessary to fulfill our business and legal obligations. Once no longer needed, data is securely deleted.
6. Your Rights
As a user, you have the right to:
- Access, update, or delete your personal information.
- Opt-out of promotional communications.
- Deactivate your account.
To exercise your rights, contact us at bud@fab.com.np.
7. Cookies and Tracking
We use cookies and similar tracking technologies to enhance user experience and monitor app performance. You can manage your cookie preferences through your device settings.
8. Third-Party Services
We may include links to third-party websites or services. We are not responsible for their privacy practices and recommend reviewing their policies.
9. Children’s Privacy
Our services are not intended for users under the age of 18. We do not knowingly collect personal information from minors.
10. Updates to This Privacy Policy
We may revise this Privacy Policy periodically. Updates will be posted on our app and website, and significant changes will be communicated to you.
11. Contact Us
If you have questions or concerns about this Privacy Policy or your personal data, please reach out to us:
Fab Digital Private Limited (Fab Bud) Registered Address: Shantinagar-31, Kathmandu Phone Numbers: +977-9803142286, +977-9802323143 Email: bud@fab.com.np
